Privacy Policy
Last Updated: May 2026
At LifeSpan Coaching, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains how information is collected, used, stored, and protected when you use this website, complete forms, book services, or engage with LifeSpan Coaching.
By using this website or our services, you agree to this policy.
1. Who We Are
LifeSpan Coaching is a UK-based online service providing:
- Wellbeing assessments that underpin the support offered
- psychoeducation
- neurodivergence-informed support
- executive functioning support
- structured coaching and reflective support
For the purposes of UK data protection law, LifeSpan Coaching acts as the Data Controller.
2. Information We May Collect
We may collect:
- name and contact details
- date of birth
- appointment and booking information
- information submitted through contact forms, intake forms, questionnaires, and pre-assessment documents
- information voluntarily shared during sessions or enquiries
- wellbeing and neurodevelopment-related information relevant to support services
- website usage data including IP address, browser type, and cookies
Payment information is processed securely through third-party payment providers and is not stored directly by LifeSpan Coaching.
3. How Information Is Collected
Information may be collected when you:
- complete website forms
- contact LifeSpan Coaching
- book appointments
- complete intake or pre-assessment forms
- engage with services
- use this website
4. How Information Is Used
Your information may be used to:
- provide services and support
- review pre-assessment information
- manage appointments and communication
- maintain professional records
- improve website and service delivery
- meet legal, safeguarding, insurance, and regulatory obligations
Only information reasonably necessary for the provision of services is collected.
5. Legal Basis for Processing
Under UK GDPR, information is processed under:
- consent
- contractual necessity
- legitimate interests
- legal obligations
Where sensitive personal information is provided, appropriate safeguards are applied in accordance with UK GDPR requirements.
6. Confidentiality
Information shared with LifeSpan Coaching is treated confidentially within professional and legal limits.
Confidentiality may be broken where:
- required by law
- safeguarding concerns arise
- there is concern regarding serious risk of harm to yourself or others
7. Data Storage and Security
Reasonable measures are used to protect personal information, including:
- password-protected devices
- secure digital storage
- restricted access to records
Client information, forms, and professional records may be stored securely on password-protected systems used solely for professional service delivery and record keeping.
While every effort is made to protect information, no online system can be guaranteed completely secure.
8. Third-Party Providers
LifeSpan Coaching may use third-party providers for:
- booking systems
- payment processing
- video platforms
- email communication
- website analytics
These providers process information in accordance with their own privacy policies.
9. Your Rights
Under UK GDPR, you may have the right to:
- request access to your information
- request correction of inaccurate information
- request deletion of information where appropriate
- withdraw consent
- object to or restrict certain processing
Requests may be submitted via email.
10. Children and Young People
Where services involve individuals under 18 years old, additional safeguarding and parental involvement procedures may apply where appropriate.
11. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always appear on this website.
12. Contact
LifeSpan Coaching
Email: thelifespancoach@gmail.com
Website: thelifespancoach.co.uk